Terms of use

The service

Fablemi is a platform that helps businesses ("merchants") follow up with their customers about unpaid invoices, track promises to pay and offer a payment link. Fablemi organises friendly reminders and follow-up: it is neither a legal collection agency nor legal advice.

Your account

You are responsible for the accuracy of your account details and for keeping your password confidential. You can turn on two-factor authentication. An account may be suspended for use that breaches these terms.

Your invoices and your customers

You alone are responsible for the existence and amount of the invoices you enter, and for complying with the rules that apply in your country to contacting your customers about them. You only enter customers you are entitled to contact. A customer who asks not to be contacted again is unsubscribed.

Messages and credits

Each message sent (WhatsApp, SMS, e-mail) uses credits you bought, at the rate shown in the app for its channel. A message that could not be sent is credited back. When your balance is too low, sending is paused until you buy more.

Customer payments

Your customers' payments go through your own payment provider and are paid to you directly. Fablemi does not collect these amounts and does not hold them. Fablemi only bills its credits and its subscription.

Subscription

Subscription plans define what your team can do and its limits. The terms of each plan are shown in the app before any purchase.

Availability and liability

We work to keep the service available but cannot guarantee uninterrupted availability. Sending also depends on third parties (WhatsApp, carriers, payment providers). Fablemi does not guarantee that any invoice will be collected.

Changes

These terms may change; the date of the last update is at the top of this page.