Privacy policy

Who handles which data

The merchant using Fablemi decides who they follow up with and what information they enter about them. Fablemi processes that information on their behalf, only to send reminders, track payments and show the customer's payment page.

The data involved

For a merchant: identity and contact details, business information, team, activity log. For customers being contacted: name, phone number, e-mail address, invoices, payments, promises, message exchanges. For payments: transaction references; card or mobile-money details stay with the payment provider.

How it is protected

Each merchant's data is isolated from the others'. Passwords are stored as hashes, never in clear. Payment credentials and third-party tokens are encrypted. Sensitive actions are logged. Two-factor authentication is available.

Who it is shared with

To work, the service relies on third-party providers: messaging (WhatsApp), SMS, e-mail, payments, and, if the merchant turns it on, a language model to draft replies. Only the information needed for sending or processing is passed to them.

Customers being contacted

A customer can ask not to be contacted again: they are then unsubscribed and reminders stop. To exercise your rights over your data, please contact the merchant who contacted you first.

Retention

Data is kept as long as the merchant's account is active, then according to the legal obligations that apply.

Changes

This policy may change; the date of the last update is at the top of this page.