Frequently asked questions
Who collects the customers' money?
You do. The payment link goes through your own payment provider: your debtors' money goes to you, never to Fablemi. Fablemi only bills its credits and its subscription.
Do messages come from my own number?
WhatsApp messages are sent from the platform's number, on behalf of your business. SMS and e-mail follow the same principle.
Can the assistant get it wrong or promise on my behalf?
The assistant answers within strict limits and never invents information. Anything beyond simple cases (a dispute, an unusual request) is passed on to you.
Can I stop reminders on a case?
Yes, at any time: pause a case, switch reminders off, or record a payment. A customer can also ask not to be contacted again.
Does Fablemi replace a lawyer or a bailiff?
No. Fablemi organises your friendly reminders and payment follow-up. You remain responsible for your invoices and for the rules that apply in your country.
Which languages and currencies?
The interface is available in French and English. Amounts are handled in FCFA, for businesses in Côte d'Ivoire and West Africa.